The most common questions to ask a plumber

Dec 11, 2020

Some various situations and scenarios fall under “plumbing,” with some plumbing services, such as a leaking tap or a broken boiler being relatively common; however, at Northwich Plumbing, we often get asked about other, often peculiar issues too. 

Below, we highlight the most common questions asked of your local plumbers. 

Plumbing FAQs 

1. Where can I find my mains water shut off valve?

This is always an important one to know in case of an emergency!  Certain places this valve may be located include: under the floor, i.e., basement or cellar if you have one; outside your home, typically the meeting point of your home and the water lines; or behind any access panels located in your home. 

Make sure to ask previous homeowners, or if in doubt, make it one of your plumbing questions to Northwich. 

2. How long should I let my taps run before the water runs clear?

If the water from your tap is a little on the cloudy side, it could be the result of dirt in your pipes systems and water supply.  This can be harmless enough and can often be treated with a sediment filter. 

Sulphur can also be a cause if your water not only looks cloudy but has a very nasty smell to it too. Sulphur bacteria can get trapped in your water system, and for all harmless to an extent, it is still better treated soon rather than later. A professional and experienced plumber will be able to locate the source of the bacteria reasonably quickly. 

3. I have water running through the ceiling from my light fitting. Is this normal?

Unfortunately, this indicates that you have a leak, and you need to call Northwich Plumbers straight away.  While you wait, don’t turn the light on, shut your power and water off immediately, and don’t touch the light or try to drain the water away from the appliance; sit patiently; we won’t be long. 

4. Is it better to turn the water off completely when we go on holiday?

Ideally, yes. 

This is because if you do have a small leak, this could get worse when you’re away, and you’re not back until it’s too late.  Or if a burst pipe happens, no one can reach your home fast enough to stop the chaos and damage it can cause to your home. 

Of course, turning your water off completely isn’t a necessary must, but it will provide you with peace of mind. 

5. Why do my pipes rattle when I use certain appliances?

This is often the cause of a change in water pressure because pipes aren’t connected properly.  In these instances, pipe straps may be required to help. 

6. Why is my water bill so high?

Your water bill might start to creep up ever so slightly if you have a leaky tap or faucet as water is wasted and, no matter how small, will cause an increase in your water usage. 

A leaking toilet can also waste up to approximately 200 gallons of water daily – imagine that on your monthly bill! 

It might also be time to update those outdated fixtures and fittings, which are now starting to cost you money! 

Or maybe you’re taking a longer shower than normal, or maybe you’ve left the sprinklers on a little too long? 

7. Why do I have a sewer smell in my house?

In some cases, water in the u-bends of pipes can dry up, leading to a bad smell beginning to form. 

If there is a smell outside, then there might be issues with the main water supply.  In both cases, make sure to call a professional Plumber Northwich. 

8. Why does my toilet keep running?

This is often caused by the flapper not closing properly or providing an adequate seal around the flush valve.  Jiggling the toilet handle will often alleviate the problem; however, the best option is to replace the flapper completely. 

9. Should I invest in a well pump UV light?

A pump UV light can help treat bacteria organisms in your water supply, killing 99.9% of all bacteria and viruses, as, as water passes through the UV rays, it removes all contaminants as it goes. 

10. Do chemical drain cleaners work?

First and foremost, drain cleaners are extremely dangerous and should be kept well out of children and pets’ reach.  Secondly, these chemicals can also be harmful to your pipes causing them to deteriorate prematurely.  There are some friendly products to help reduce grease and sludge from building up, and at Northwich Plumbers, we’re only a phone call away to check you’re putting the right things down your pipes. 

11. Why do I only have a limited amount of hot water?

This can all be dependent on the age and the type of boiler you are running.  For example, if the lower element of an electric water heater isn’t working as efficiently as it should be, this will limit your hot water. If the top element stops working altogether, you’ll have no hot water at all. 

Alternatively, if you have a gas hot water tank and you’re running out of hot water, then you might have a problem with the dip tube – in which case you need Northwich Plumbers gas certified professional heating engineers. 

12. Why is my drain clogged?

This is one of the main plumbing repair questions we get asked. Blocked drains mainly occur because we tend to put things down drains that we’re not supposed to!  Treating drains with safe cleaners can help, as can drain blockers, stopping unwanted items from slipping down. 

Plumbing Companies know it all (well, some of us!) 

If you ever find yourself in a local plumbing emergency or need an experienced plumber, make sure to call the team at Northwich Plumbers. 

Trained, experienced professionals, able to handle all plumbing queries no matter how complex. 

Coming to you with the right tools and equipment for the job, we deliver first-class plumbing services at prices we won’t be beaten on. 

Call 01606 374 020 

Reference video: Roger Wakefield